What is the returns policy?

If you change your mind and wish return an unopened kit within two weeks of having received it, we will have no difficulty refunding you for the kit in full.  Unfortunately, we cannot cover the cost of postage.  In order to issue a refund, all the kit’s packaging must be complete and undamaged and it must be possible to re-sell the kit as new.

If there is a fault with the kit, please contact us by telephone or e-mail as soon as you identify the problem and we will contact our suppliers on your behalf and get a replacement part etc.

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What age group are the Science Kits suitable for?

The age group that each kit is suited to is displayed under each product on the website. The kits are not toys and should be used with adult supervision. The suitability of a kit to a specific age group depends entirely on the child using it.

They are suited to use at home under the guidance of an adult, in the classroom (schools or home-schools), after school clubs or science clubs.

Each kit has a colourful, detailed experiment manual detailing each experiment, the steps to perform the experiment and the learning outcomes.

Many of the kits are suitable for complimenting the teaching of Science & Environmental Science at Primary School level.

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How can I pay?

At the moment, we offer 2 payment options.

1. PayPal

Please note, you can pay using PayPal even if you don’t have a PayPal account. To do this, select ‘PayPal’ as the option for payment. The second section of the window that appears has the title “Don’t have a PayPal account?’ Click this link to enter your credit card details. Book STEPs will receive your payment securely via PayPal.

2. Payment on Collection – by Cash or Credit Card

We accept credit cards, however, only if the credit card is present, i.e. we cannot accept credit cards over the phone, but can if you call in to our office to pick up your book or science kit order.

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What is the cost of postage?

Estimating the cost of posting kits and books is difficult as each kit/book is a different size and weight.

We do not aim to profit from postage costs. However, if we have undercharged you for postage, we will let you know and request the extra from you.

Ireland/Northern Ireland
We charge €6.00 postage for all orders up to €18. Any orders over €18:00 are charged at €9:00 postage.

However, if the cost of postage is significantly less, we refund the additional amount charged to your PayPal account.

UK & Europe
We charge €10.00 postage for all orders up to €18. Any orders over €18:00 are charged at €15:00 postage.

Rest of World
We charge a flat rate of €20:00 postage to all other countries.

If you are based in Cork and would like to collect an order, please call 087 8180 315 to have the order put aside for you and to arrange a time that will suit to collect it.  You can pay by cash or credit card when collecting your order.

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Where in Cork is Book STEPs located?

We are on Union Quay, right beside the School of Music at 4 Bruach na Laoi, Union Quay, Cork.

We are 2 doors from the School of Music in the direction of the Cork City Hall and the next door to Access Translations. As the office may be unattended and we the office space with another company, we ask that you arrange a time in advance of calling to view or pick up an order.

To arrange, please Contact Us or call Carolyn on 087 8180 315

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Is it possible to pick up an order instead of having it posted?

Yes, we are based in Cork city centre and we are very happy to save our customers the cost of postage by facilitating order pick-up.  However, it is necessary to arrange a suitable time to meet you and give you your order as the office isn’t always attended and we share the office with another company.  Therefore, we ask that you call to arrange a suitable time to pick up.

Please make contact using the Contact form or by calling Carolyn on 087 8180 315 to arrange.

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How long does it take to receive an order after it has been placed?

If the book(s) or kit(s) you order are in stock, we will send them out as soon as possible – usually within 1 days of receiving the order.

If your order a book that is not in stock, we will order it for you and send it out as soon as it arrives.

If you order a kit that is currently out-of-stock, it usually takes about 3 days to arrive from our supplier. Again, once we have the kits in stock, we send them out as soon as possible.

If you require a book or a kit especially quickly (e.g. for a birthday), please contact us using the Contact page, or call Carolyn on 087 8180 315 to check on its availability and when you can expect it. Always put a customer note on the order so that we are aware of any special requirements.

We will do our best to get it to you for when you need it.

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How to contact Book STEPs

If you need to contact us with a specific question, please call 087 8180 315 or if you prefer, use the form on the Contact Us page.

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